Terms & Conditions

Last updated: June 2026.

1. Engagement & Payments

• All service fees must be paid in advance before work begins.
• Ad spend (paid to Meta, Google or any third-party platform) is paid separately by the client, directly from the client's own billing account where possible.
• Once a project or campaign has commenced, fees are non-refundable.

2. Results & Performance

• We do not guarantee fixed sales, leads, revenue or rankings. Marketing results are influenced by budget, offer, audience, market conditions, product-market fit, creative quality and platform performance.
• We commit to applying best practices, transparent reporting and continuous optimisation.

3. Client Responsibilities

• The client must provide accurate information, brand assets, approvals and access to required accounts in a timely manner.
• Delays in approvals or asset delivery may impact campaign timelines without liability to the agency.

4. Platform Policies

• Ad account restrictions, disapprovals or policy actions imposed by Meta, Google or other platforms are outside the agency's control.
• We will assist with appeals and recovery where possible, but cannot guarantee restoration.

5. Confidentiality

Both parties agree to keep proprietary information shared during the engagement confidential.

6. Limitation of Liability

The agency's total liability under any engagement is limited to the fees paid by the client for that engagement.

7. Changes to Terms

We reserve the right to update these terms. The latest version will always be published on this page.