Legal
Refund Policy
Our refund terms are straightforward. Please review carefully before making any payment.
Last updated: June 2026.
1. Service Fees
- All service fees are non-refundable once work has commenced.
- If work has not yet started, a refund request may be reviewed manually on a case-by-case basis.
2. Ad Spend
- Ad spend paid to Meta, Google or any third-party advertising platform is non-refundable by the agency. Such amounts are controlled entirely by the platform.
3. Platform Issues
- No refund will be issued for ad account restrictions, ad rejections, policy violations or platform-side issues.
- No refund will be issued for delays caused by the client (late approvals, missing assets, incorrect information).
4. Performance
Refunds are not issued based on campaign performance, as results depend on multiple factors outside the agency's exclusive control.
5. Agreement
By making payment for any service, the client confirms they have read, understood and agreed to this Refund Policy.